بررسی ارتباط تجربه رفتارهای غیرمحترمانه محیط بالینی با درک فرهنگ ایمنی بیماران :مطالعه مقطعی در پرستاران تازه کار

مرضیه شایسته فرد ©, حجت هوشیاری خواه ℗, رضا مقدم, سامان معروفی زاده

بررسی ارتباط تجربه رفتارهای غیرمحترمانه محیط بالینی با درک فرهنگ ایمنی بیماران :مطالعه مقطعی در پرستاران تازه کار

کد: G-1060

نویسندگان: مرضیه شایسته فرد ©, حجت هوشیاری خواه ℗, رضا مقدم, سامان معروفی زاده

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خلاصه مقاله

Introduction: Creating a culture of patient safety is one of the priorities of healthcare organizations to eliminate preventable adverse events in healthcare environments. But uncivilized behaviors can affect nurses' performance and put patient safety at risk, so prevent the creation of a patient safety culture and a healthy work environment. As a group of nurses, novice nurses may be the most victims of these behaviors, which can affect novice nurses and patient safety. Therefore, the first step to create a healthy work environment and build a patient safety culture is to evaluate the current culture and factors related to it. Based on this, the present study provides information on the current status of uncivilized behaviors, patient safety culture and the relationship between these factors. Methodology: This is a analytical-cross-sectional study on 300 nurses working in Guilan University of Medical Sciences hospitals who were selected by census sampling method. The data collection tools included demographic tools, "Nurses uncivilized Behavior Scale" and "Hospital Survey of Patient Safety Culture" questionnaire. Results: The overall mean percentage of positive responses to patient safety culture dimensions was 54.25%. The highest percentage of positive answers related to the dimension of "altruism" 86. 9% and "cooperation to maintain and promote patient safety" and 84.48%. the lowest percentage was related to the dimension of "event reporting frequency" with 25.83%. The highest experience of uncivilized behavior was related to the patient and companions with an average of 2.37 and the lowest was related to the supervisor with an average of 2.02. Also, there was a significant relationship between the experience of uncivilized behaviors with lower safety culture of hospitals. Conclusion: This results have provided policymakers and hospital managers an insight into healthy work environment and management performance in order to expand and implement policies to eliminate uncivilized behaviors in clinical environments and strengthen the safety culture, the safety of patients and ultimately the improvement of the quality of care.

کلمات کلیدی

Clinical environment, uncivilized behavior, patient safety culture, novice nurses

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